Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Each help request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your support ticket or email requires further assistance from a server administrator, we will forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Optional Managed Services package, any of the server administration tasks included there will be completed at a time of your preference.
A Top–Quality Client Support Service
We will be at your disposal 24/7 to reply to any questions that you may have with regard to our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need help handling server admin procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
Every Linux dedicated servers hosting package is fitted out with our free–of–cost Hosting Control Panel, which features a comprehensive knowledgebase and a selection of instructional video tutorials. Whenever you need assistance working with the Hosting Control Panel, just hit the Videos or Help buttons situated in the top right corner.