A 99.9% Server Uptime
We’ve built our cloud web hosting system using stable hardware and heavily modified software. Our administrators have installed a modified version of Security–Enhanced Linux on each of our machines to guarantee utmost safety and stability. We’ve installed several distributed denial–of–service protection tools coupled with powerful firewall programs to make sure our network is unassailable and secure.
All our cloud web hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware manufactured by Juniper. Besides, on every single router, we’ve placed a firewall with an advanced algorithm to successfully sift all shady requests.
Because of this, in each of our data center facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re unhappy with our web hosting services, or if you consider them inadequate, or if you decide that you need to use a VPS web hosting packages rather than a cloud hosting package – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep full control of your domains even when you terminate your web hosting account with us.
24/7 Technical Support
If you happen to own a web hosting firm, your customer service technicians are of crucial importance. This is exactly why we’ve punctiliously handpicked a highly capable team of support engineers, each with lots of years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All tech support tickets are responded to in less than 1 hour and our average support ticket response time is less than twenty minutes!