The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot about the services which they provide as well. If you are allowed to use just e-mails and tickets, you have most likely discovered some reseller and not the website hosting supplier. If this is the case, you will have to wait for a few days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to contact the actual website hosting company for extra help. When the provider can provide different ways of communication with quick response time available at any time, they are most likely the top provider, not just a reseller. Therefore you will receive well-timed assistance and top quality support since they will have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally better to be able to contact your web hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting plans are round-the-clock, thus you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you do have an account, you are able to open a support ticket on top of the other three methods of communication. You can choose the most suitable way to contact us depending on where you are or what equipment you're using. We can easily help you for more or less any webhosting-related query that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get timely assistance, in particular when your website is not running effectively for some reason. All our Linux semi-dedicated packages include 24/7 customer and tech support, which means that if anything happens, you're able to use plenty of methods to let us know - telephone line with multiple local numbers worldwide, live chat, emails and support tickets. The first two options are for billing, pre-sales and general issues, so in case you don't have an account yet, for instance, you'll be able to find extra details regarding our solutions, or we will help you with uncomplicated technical matters. The next two methods are for solely tech problems or anything that's more time-consuming considering that it is much easier track the conversation between you and our support crew. The guaranteed max answer time for them is merely 1 hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day so as to receive support as you may need to do with various other providers.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany problems and questions regarding the pre-installed software your server comes equipped with. If you have not bought a virtual private server package yet, you're able to find out a lot more about our solutions by giving us a call or through our live chat service. For more technical issues, you'll be able to send an e-mail message or open a trouble ticket via your billing Control Panel and you'll get assistance within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time in most cases doesn't exceed 30 minutes. In case you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can add to each and every VPS package and our administrators will assist you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server from our company, you're able to contact us at any time using different channels and the max time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the applications which are pre-installed on the server. To contact us about a technical issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any basic questions or you would like to find out about our website hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in various countries around the globe. In case you need help with third-party software that you are unable to set up or run effectively, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.