A live chat is among the channels of communication offered by some hosting companies as part of their support services. Depending on the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster than a support ticket and it'll make it much less likely to misunderstand or misspell anything as compared to a call with an agent. Furthermore, when the problem that you have needs some time to be investigated and resolved, you can do something different in the meantime instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service free of charge provided that you have world wide web accessibility even when your hosting provider is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all of the cloud web hosting that we offer and we are able to assist you with almost everything live. If you don't have an account with us yet, we'll provide you with more details about the packages so as to help you to pick the most appropriate package. In case you are an existing client, we can assist you with any general or billing issue and also with numerous common tech troubles, for instance an e-mail address setup in a desktop email client. In case you can't phone us for whatever reason or you're in a country where we do not have a local telephone number, our live chat is the best way to contact us. Certainly, some situations need extra time to examine and test, which means that you'll have to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, which means that if you have any questions concerning our Linux semi-dedicated packages, you're able to contact our customer support team anytime regardless of whether you have already purchased an account or not. In general, the chat service is for billing, pre-sales and common questions and difficulties, still we are able to help you with many tech questions too. We can help you select the optimal plan for your sites in case you don't have an account yet, we can reply any kind of billing questions or concerns you may have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all this will be done promptly as our live chat service is online all the time, every single day. Every time you want help, you can chat with a representative and save a long time.